the Service Department

At Aerotech Herman Nelson Intl. Inc., we understand the importance of promptly addressing your needs. With our extensive parts inventory and dedicated team of experts, we are fully equipped to assist you with any issue you may encounter. We offer convenient shipping options for most parts, ensuring a seamless experience no matter where you are located. In fact, we strive to process and ship your order within 24 hours, prioritizing efficiency and timely delivery. Rest assured that our commitment to exceptional service extends beyond our physical location, allowing you to conveniently receive the necessary parts right at your doorstep.

At Aerotech Herman Nelson, we prioritize your convenience and aim to provide flexible shipping options. We have access to a wide range of reliable carriers, enabling us to offer shipping by land, air, or sea. Whether you require expedited delivery or cost-effective shipping, we will collaborate with you to identify the most suitable and budget-friendly shipping method available. Our goal is to ensure your satisfaction by accommodating your specific needs and delivering your order in a manner that is both efficient and affordable. You can trust us to find the ideal shipping solution that meets your requirements.

Aerotech proudly calls Winnipeg, Canada its home, and it is from our facility here that we ship all our products. Being situated in Winnipeg grants us valuable firsthand experience with winter conditions that often dip below -35°C. This unique advantage allows us to design, construct, and rigorously test our equipment to ensure optimal performance even in the most extreme cold temperatures.

Rest assured that we are fully equipped to handle a wide range of requirements. Whether you need a single heater, equipment for thawing trucks, or are placing large orders for industrial sites that demand hundreds of units, we are ready to assist you. Our commitment to meeting your needs extends across all scales, and we take pride in delivering reliable solutions tailored to your specific requirements. You can trust us to provide the equipment and support necessary to tackle any challenge you may face.

We understand the importance of timely solutions. At Aerotech Herman Nelson, we aim to process and ship your service and maintenance parts order within 24 hours. Our efficient order processing system ensures that your parts are on their way to you as quickly as possible, helping you get your heater back up and running without unnecessary delays.

Absolutely! We know that finding the right parts for your heater can be overwhelming. Our knowledgeable team of experts is here to assist you. Whether you already have a specific part in mind or need guidance in selecting the appropriate component, we’ll provide personalized assistance. Feel free to reach out to us with your questions or concerns, and we’ll help you find the right parts that meet your requirements.

Yes, we do! While our facility is located in Winnipeg, Canada, we have experience in handling international shipments. We work closely with reliable carriers specializing in international logistics, ensuring a smooth and hassle-free shipping process. Whether you’re based in North America, Europe, Asia, or anywhere else around the globe, we can arrange safe and efficient shipping for your orders.

Absolutely! We understand the challenges posed by extreme cold temperatures. Our products are meticulously designed and thoroughly tested to perform reliably even in harsh winter conditions, including temperatures below -35°C. Whether you operate in regions known for severe cold or require equipment capable of withstanding Arctic climates, we have the expertise and knowledge to provide you with reliable heating solutions.

Certainly! We recognize that each customer’s needs may vary. Whether you require customized solutions tailored to your specific requirements or have bulk quantity orders, we have the capabilities to accommodate your needs. Our dedicated team will work closely with you to understand your unique specifications and deliver the right products in the desired quantities. Rest assured, we have the capacity to handle projects of various scales and are committed to meeting your expectations.